Returns Policy

You may return most new, unopened items within 14 days of delivery for STORE CREDIT ONLY. All CLEARANCE items, jewelry, bralettes, and seasonal merchandise are FINAL SALE and will not be accepted for returns. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To return an item; please email us at akokloneoak@yahoo.com to initiate the return process. Someone will email you back with instructions. You should expect to receive your credit within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).

We'll notify you via e-mail of your credit once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.